Mercedes-Benz Cars UK extends RAC contract for provision of Roadside Assistance for a further five years
01 JUL 2020
Mercedes-Benz Cars UK has extended its Roadside Assistance provision with the RAC for a further five years. With immediate effect, the breakdown specialists will now also look after the smart road assistance programme, ensuring support for customers 24 hours a day, 365 days a year.
Customers will be attended by the RAC’s Mercedes-Benz-branded technicians, all equipped with both Mercedes-Benz and smart diagnostics equipment and parts, or by the RAC’s patrol technicians
The RAC will always work to ensure that Mercedes-Benz and smart customers are kept mobile with a courtesy car when required.
Sally Jones, Customer Services Director, Mercedes-Benz Cars UK said:
“Our customers are at the centre of everything we do, which is why we’re completely committed to keeping Mercedes-Benz and smart customers mobile at all times.”
RAC managing director of Business Roadside Phil Ryan added:
“We are delighted to be both renewing and extending our relationship with Mercedes-Benz Cars in the UK. Its customers rightly expect a first-class, ‘complete peace of mind’ roadside assistance service, something we are committed to providing via our skilled technicians and our industry-leading breakdown technology. The new contract is also a recognition of the hard work put in week-in, week-out by our teams, working closely with those within Mercedes-Benz to deliver exceptional service. We are also very pleased that smart customers will now be able to benefit from this strong partnership for the first time.”
All new Mercedes-Benz and smart models come with comprehensive and complimentary UK and European Roadside Assistance coverage for three years. This is automatically renewed for a year, up to a maximum of 30 years, upon the completion of a service by a Mercedes-Benz or smart retailer. Mercedes-Benz Approved Used cars and smart approved used cars both benefit from 12 months’ Roadside Assistance, which is again renewed upon completion of each service.
This press release first appeared on the RAC Media Centre.
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